FAQ's

FAQs: Returns and Refunds

Terms & Conditions

What is your Returns and Exchanges Policy? 

Firstly, sorry our stuff is too Woo Woo for you. Please be sure to tell us why! 

 

The Woo Woo Shed will gladly give you a refund if you change your mind about a purchase. This includes full priced and sale products. Change of mind purchases can be returned within 14 days from the original transaction date, along with the original proof of purchase. 

 

Change of mind returns will only be accepted if the item is in original packaging (ie the box or bag it came in – undamaged). 

Items discounted with a faulty reason code cannot be returned for the original fault specified or for change of mind. 

 

You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from the sample shown or do not do what they are supposed to do. 

 

The Woo Woo Shed reserves the right to have your item returned to the supplier to be assessed, if deemed necessary.  

 

AfterPay purchases will be refunded to the customer’s AfterPay account until such time as the agreement between the customer and AfterPay has ceased. Please see AfterPay Terms and Conditions for more information. 

 

The Woo Woo Shed refund policy in no way limits your rights under Australian Consumer Law.

 How do I make a return online? 

If for any reason you don't love what you've bought from us online, contact us at cassbarrie@gmail.com to organize a return. You can return any product/s for change of mind within 14 days of purchase. All we ask is that all products you are returning are in their original condition, clean and with tags attached.    

Please note that you will need to cover the shipping costs for your return parcel. The Woo Woo Shed is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.  

 

What are your return postage costs? 

Returns may vary depending on the item being returned please contact us at cassbarrie@gmail.com to help with this.

 

How long do I have to return items? 

You can return items within 14 days from the date you received your order. For a full Returns & Exchanges Policy, please click on the Returns & Exchanges link in the footer of any page.

 

Can I return a sales item?

The Woo Woo Shed returns policy in no way limits your rights under the Australian Consumer Law. If there is a fault with the product that was not disclose at the time of purchase.

 

 How will I receive my refund?  

Once your return is received, please allow three to five business days for it to be processed. We will issue a refund via your original payment method and will shoot you an email to let you know it has been processed.

 

How much does delivery cost? 

A flat rate of $10 for standard post and $17 for express post within Australia. Please note that express post does not mean express packed please allow 3-5 business days for packing. International Shipping a flat rate of $30 for standard 

 

Where do you deliver to?

We deliver to any address or PO Box in Australia. We also deliver Internationally as well

 How long does delivery take? 

If you choose standard shipping, delivery times range from three to 10 business days. If you chose express shipping, delivery times range from one to four business days. Road Express shipping is three to 10 business days. If you live in a rural area, you will need to allow up to an additional three business days for shipping.

 Your tracking information will be emailed to you once your order has been dispatched. 

 (Again we reiterate that when selecting express post this does not mean express packing, packing will still take 3-5 days)

 How can I track my items? 

Once we ship your order, your Tracking ID will be emailed to you.

Will you send me a shipping confirmation email once you send my order? 

Yes, we will email you a shipping confirmation email when we send your order. Following this email, you will also receive an email with a unique Tracking ID to allow you to track your parcel. Additional communication by email and SMS is to be expected from the carrier to organise a smooth delivery of your parcel. 

 When will I receive my tracking information? 

Once your order has been processed and dispatched from our office in Ipswich (Queensland), you will receive your tracking information via email. Please note we allow three to five business days for orders to be processed and shipped from our warehouse

 

Click & Collect 

 Do you offer click and collect? 

No but you can book a Private Crystal Shop Shopping Experience follow the link for more information https://thewoowooshed.gettimely.com 

 

Can I exchange or return my click and collect order? 

We are happy to exchange or return your product/s for change of mind within 14 days of purchase. All we ask is that all products you are exchanging are in original condition with all tags attached, intact packaging, and your proof of purchase is included. A refund will be processed for the order into your original payment method (excluding shipping costs). As above with online returns please contact us at cassbarrie@gmail.com to organize your return

Payments

 The Woo Woo Shed accepts all major credit cards and Afterpay, ZipPay coming soon

 Can I purchase a gift card?  

Yes we have gift vouchers 

 

Ordering & Accounts 

 I'm encountering issues at the checkout, can you help me? 

Bummer! We are sorry to hear you are having issues checking out with us! In most circumstances, simply switching to a different device or browser should fix most issues. Please contact cassbarrie@gmail.com if you are having issues.

 Having issues paying via Card? 

If you’re having issues, please email cassbarrie@gmail.com. Also confirm that your payment provider or financial institution is not having any technical issues. Confirm that your card is still active or has funds available for use.

 Why is an item in my bag now labelled as unavailable? 

When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. We would recommend checking out as quickly as possible to avoid disappointment. 

 My Account 

Where can I find a copy of my online tax invoice? 

If you log into your The Woo Woo Shed online account and head to 'My Account', you will find a copy of your invoice under 'Order History'. It is downloadable and you will be able to print it out. 

 How do I update my personal details? 

You can update your personal details by logging into your The Woo Woo Shed account and going to 'My Account'. From there, edit your information. You will be able to update your personal information, including your email address. Once you have completed your details, ensure you select 'save' to save your changes.  

 

Online Orders 

I haven't received my confirmation email, what do I do? 

If you have not received your order confirmation email, please check your junk/spam folder. The cheeky thing sometimes hides in there. 

Alternatively, if you log into your Be a online account and head to 'My Account', you will find a copy of your invoice under 'Order History'. 

 

Can I cancel my order or change an item in my order? 

If you haven't paid for your order yet, you can remove items from your bag by clicking on the grey 'X' beside the product in the checkout. 

 

Once you have checked out and paid for your order, unfortunately we are unable to cancel or change your order, this includes removing or adding items, this is as we have already started processing it.  Once you receive your items, you can return them back to our online store. For more details on how to return products, please see our Returns and Exchanges page on our website.

 

I have entered the wrong delivery address, can I change the shipping address on my online order? 

Once you have checked out and paid for your order, please contact us within 24hours at cassbarrie@gmail.com to change the address after the 24 hour window has passed we are unable to change the address.

 

Can I change the shipping method on my online order to express? 

Regrettably, once an order has been placed and paid for, we are unable to change the delivery method on an order. Sorry! 

 

The Woo Woo Shed – About Us  

 

Where are you located?  

We are located in Ipswich, Queensland, about 45 minutes from the Brisbane CBD. 

 

Does The Woo Woo Shed have Instagram and Facebook accounts? 

Sure do! Find us on Facebook and Instagram via the social handles @thewoowooshed

 

How do I unsubscribe from emails? 

You can change your subscription to our emails at any time. To unsubscribe from our emails please click the ‘Unsubscribe’ link at the bottom of any of our emails. 

 

Who owns The Woo Woo Shed? 

The Woo Woo Shed is a proud Australian business owned and operated by Cassandra Barrie who also owns The Woo Woo Shed

 

How do I work for The Woo Woo Shed? 

Unfortunately, there are no jobs currently available at The Woo Woo Shed. 

 

Hi, how can I contact The Woo Woo Shed Customer Service? 

Email us at cassbarrie@gmail.com or click on the chat with us tab on the website

 

TERMS AND CONDITIONS  

 

This Website (referred to in these Terms of Access as "the Website") is owned and operated by The Woo Woo Shed. Access is conditional upon your acceptance without alteration of the terms and conditions set out below. By continuing to access the Website, you are agreeing to be bound by the terms and conditions set out below and the Privacy Policy as displayed on the Website. If you do not agree with the Terms of Access or the Privacy Policy, you should exit this Website immediately and should not register as a member.

 

A proud Australia-owned business, we created The Woo Woo Shed (owned by In Cahoots Co Pty Ltd) to encourage your tribe to get out and about and enjoy the great outdoors. 

 

Agreement

This agreement constitutes a contract between you and In Cahoots Co (ACN 651 323 410) as the owner of “The Woo Woo Shed” (the trading name by which it will be referred to) regarding the use of the Website. The term "The Woo Woo Shed" includes In Cahoots Co, The Woo Woo Shed, its proprietors (from time to time), assignees and successors.

 

Use of the Website

 

Your right to use the Website is subject to the Terms of Access and The Woo Woo Shed may vary or modify the Terms of Access from time to time in its sole and absolute discretion. If you do not agree to the modifications made to the Terms of Access from time to time, you should immediately cease using the Website. Otherwise, your continued use of the Website will be evidence of your acceptance of the modified Terms of Access. 

 

Persons under the age of eighteen (18) years require the consent of their parents or legal guardian/s before using the Website. 

You agree not to use the Website for any unlawful purpose. 

You agree not to use the Website to load up any virus, trojan horses or do anything that is likely to harm the Website, or to cause harm to The Woo Woo Shed' systems or to the system of any person who accesses the Website. 

The Woo Woo Shed reserves its right to discontinue, temporarily or permanently, the Website and/or any of the facilities available via the Website without notice to you. 

The Woo Woo Shed reserves its right to restrict access to the Website or certain parts of the Website at any time without notice to you. The Woo Woo Shed acknowledges that you may cease using the Website at any time. 

The Woo Woo Shed is not liable to you or any third party by way of Contract or Tort for: 

  • Any suspension or termination of the Website and/or any of the facilities available via the Website. 
  • Restriction of your access to the Website and/or any of the facilities available via the Website. 

 

You have read and agree with the following information supplied on the web site. 

  • Shipping info 
  • Returns & exchanges 
  • Privacy policy 

 

Membership 

You agree to provide accurate and current information about yourself (termed "Registration Data") when completing the member registration form. 

You agree to update your Registration Data in the event that your Registration Data changes or becomes out-of-date. 

The Woo Woo Shed may impose or alter, without notice to you, any conditions for becoming a member and The Woo Woo Shed reserves its rights to alter or vary the benefits and privileges accruing to members. 

 

Once The Woo Woo Shed approves you as a member, The Woo Woo Shed agrees to issue you with a password and it is your responsibility to maintain the confidentiality of the password. The Woo Woo Shed is not liable for any loss or damage arising from the unauthorised use of a password 

The Woo Woo Shed has the right to refuse, terminate or suspend your membership, password or use of the Website in its absolute and sole discretion. 

The Woo Woo Shed may terminate or suspend your membership, password or use of the Website if: 

  • The Woo Woo Shed suspects that the Registration Data provided by you is outdated, false, offensive, inaccurate or impersonates someone else. 

 

The Woo Woo Shed is not liable to you or any third party for any loss or damage or claim arising from your membership being terminated or suspended. 

You agree to The Woo Woo Shed sending you electronic mail (e-mail) from time to time to inform you of changes to the Website and to inform you of promotions and advertisements. 

 

Facilities Available via the Website 

The Website provides persons with the opportunity to engage in a discussion forum and other interactive communication. The Woo Woo Shed requires that persons use the Website and its facilities, including but not limited to the discussion forum, in a responsible manner. 

The Woo Woo Shed does not pre-screen the content posted, transmitted or submitted via the Website by persons other than The Woo Woo Shed. You acknowledge that you may be exposed to content which is offensive to you. 

 

You are not to post, transmit or submit content via the Website which is offensive, rude, distasteful, malicious, abusive, defamatory, libellous, slanderous, harassing, racially or sexually offensive, or which infringes the privacy rights of another or which is promotional in nature or which The Woo Woo Shed determines, in its sole and absolute discretion, to be unacceptable. 

 

The Woo Woo Shed reserves its right to refuse, remove, edit or modify any content posted, transmitted or submitted via the Website. 

 Disclaimer 

You acknowledge that the use of the Website is at your sole risk. The Woo Woo Shed gives no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise of the information contained on the Website. Any reliance upon any information contained on the Website is at your sole risk. 

The Woo Woo Shed is not liable for any loss or damage or claims as a result of you or a third person acting on the material appearing on the Website. 

The Woo Woo Shed makes no warranty that the Website will be secure or error-free or virus-free and any material downloaded through the use of the Website is done at your own risk and you will be solely responsible for any damage to your computer system or for any loss of data. 

 

Agreement 

You represent and warrant in relation to any material that you post, transmit or submit via the Website that: 

  • You are authorised to provide the material 
  • The material does not infringe or interfere with the rights of any person, including the privacy of any person 
  • The material is original and does not infringe any intellectual property right including, but not limited to, trade marks, confidential information and copyright 
  • The material is not defamatory or obscene or does not constitute a "passing off" of any material 
  • The material does not infringe any legislation or regulations of the Commonwealth of Australia and the State of Queensland 

 

You agree not to post, submit or transmit via the Website any persons' name, contact details and other personal information unless you have first sought and obtained the written permission of that person to do so. 

By posting, submitting or transmitting material via the Website, you agree to grant The Woo Woo Shed a perpetual, non-exclusive and payment-free licence to reproduce, use and exploit the intellectual property, as part of the Website. 

 

Privacy 

 

You agree with our privacy policy as outlined on our Website. 

You agree to and acknowledge the following matters: 

  • That The Woo Woo Shed cannot ensure the security or privacy of information you post, transmit or submit through the Website and you release The Woo Woo Shed from any liability in connection with the use of information by other parties. 
  • That any information posted, transmitted or submitted through the Website by you (including your personal information) may be shared with The Woo Woo Shed' promotional partners and you release The Woo Woo Shed from any liability in connection with the use of information by The Woo Woo Shed' promotional partners. 
  • That The Woo Woo Shed cannot control the use by others of any information that you post, transmit or submit via the Website and The Woo Woo Shed recommends that you exercise caution when selecting the information that you submit. 

 

Indemnity 

You agree to indemnity The Woo Woo Shed and its proprietors, officers, directors, employees and agents against any loss, damage or claims where such loss or liability arose out of or in connection with a breach of this Agreement by you, or the publication or distribution of material or information supplied to the Website by you, or any complaints or charges made by other parties against you. 

 Links 

The Website contains links to sites operated by third parties. The Woo Woo Shed has no control over these third-party sites and the existence of those links is not to be construed as an endorsement of the third-party sites by The Woo Woo Shed. 

 

The Woo Woo Shed is not responsible for the content or material contained on the linked sites. 

 

Intellectual Property Rights 

The information and material appearing on the Website is to be used for your sole personal use only. 

The Woo Woo Shed reserves all intellectual property rights in the Website and any necessary software used in connection with the Website. Except as authorised by The Woo Woo Shed you agree not to: 

  • Distribute the Website, in whole or part, in any form 
  • Store the Website, in whole or part, in any storage media 
  • Re-transmit the Website, in whole or part, in any media 
  • Create derivative works based on the Website, in whole or part 
  • Upload the material to any other site on the World Wide Web. 

 

The Woo Woo Shed logo may not be used without the prior specific, written permission of The Woo Woo Shed

You acknowledge that the Website contains advertisements and material from The Woo Woo Shed's promotional partners and that such material is protected by copyright, trademarks and other intellectual property law. 

 Jurisdiction 

This agreement is entered into in Queensland. This agreement is governed by and interpreted in accordance with the laws of the Queensland. 

You acknowledge that the Website contains advertisements and material from The Woo Woo Shed' promotional partners and that such material is protected by copyright, trademarks and other intellectual property law. If any part of this agreement is held unenforceable or invalid, that part of the agreement will be deemed to be severed and the remaining provisions will continue in operation.